Policy

Exchange &
Return Policy

Order Cancellation

 

If a customer wishes to cancel an order placed online, the customer may contact Customer Service at gala@galafashion.ca to request the order be canceled Cancel requests will be honored by Gala Fashion if the item(s) are not yet in transit. Orders that are in transit to the shipping address specified by the customer during the online purchase will not be canceled; the customer may exchange the item for online store credit.

 

Exchanges/Returns

 

Thank you for shopping with us! We want you to love what you ordered online!  If you are unsatisfied with your purchase because of the size, we will gladly provide store credit for your unworn/unwashed items within 30 days of the delivery date.

  • Unfortunately, we do not do exchanges. Our products are in high demand and if you send back the item you want to exchange, there is no guarantee we will have what you want at that time.
  • Simply return your package by following the normal return procedure. We will issue you a store credit once we’ve received your return.
  • Exchanges must be performed within 30 days of the original online order date.
  • *Please note: Original shipping fees are non-refundable. Return shipping costs are the customer’s responsibility.

 

LATE RETURNS: YOUR ITEMS SHOULD BE SENT BACK TO US WITHIN 7 DAYS OF DELIVERED DATE. LATE RETURNS CANNOT BE ACCEPTED AND MAY BE RETURNED TO YOU.

 

Returns/Store Credit

 

It’s simple! You may return your purchase within 7 days of receiving it. These items must be in their original condition unworn, unwashed, not damaged with tags attached. Any returns worn, washed, damaged, not in original condition and missing tags will be rejected. Returns made within 7 days of receiving your merchandise, will be inspected for approval, and you will be notified once the refund/exchange has been processed. Please allow 30 days for your return to be processed. If the item available for exchange you will get a new size, if not you will get a credit in our store.

 

Steps to follow if you would like to return an item

 

Please provide the following information so we can assist you as quickly as possible:

 

  1. Email us at gala@galafashion.ca with the following information:
  • Full Name
  • Telephone Number
  • Address
  • Order Number
  • Item(s) Returning / Exchanging
  • If returning: reasons for return
  • If exchanging: please indicate the new size you would like to exchange for
  • Tracking number of returning package
  1. Use a trackable and insured shipping method with the signature option. Please note: Gala Fashion is not responsible for any returns that are lost or stolen while in transit.

 

Non-Returnable

 

  • Hair accessories, hats, jewelry (earrings, ear cuffs, etc.), underwear, swimwear, and bodysuits cannot be returned.
  • Any merchandise marked “Final Sale” cannot be returned.
  • All sales merchandise (orders using discount codes included) is final sale and can only be returned for store credit.

Privacy
Policy

Introduction

 

This Privacy Policy governs the manner in which Gala Fashion collects, uses, maintains and discloses information collected from users (each, a “User”) of the www.TheLovine.com website (“Site”). This privacy policy applies to the Site and all products and services offered by Gala Fashion

 

Personal Identification Information

 

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, and credit card information. Users may, however, visit our Site anonymously. We will collect personal information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

 

Non-personal identification information

 

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service provider’s utilized and other similar information.

 

Web-browser Cookies

 

Our Site may use “cookies” to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

 

How we use collected information

 

Gala Fashion  collects and uses Users personal information for the following purposes:

  • To personalize user experience
  • We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
  • To improve customer service. Your information helps us to more effectively respond to your customer service requests and support needs.
  • To process transactions. We may use the information Users provide about them when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
  • To send periodic emails. The email address Users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

 

Sharing Personal Information

 

We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.

 

Third-party Websites

 

Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website’s own terms and policies.

 

Advertising

Ads appearing on our site may be delivered to Users by advertising partners, who may set cookies. These cookies allow the ad server to recognize your computer each time they send you an online advertisement to compile non-personal identification information about you or others who use your computer. This information allows ad networks to, among other things, deliver targeted advertisements that they believe will be of most interest to you. This privacy policy does not cover the use of cookies by any advertisers.

 

Changes to this Privacy Policy

 

Gala Fashion has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

 

Your acceptance of these terms

 

By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.